Register your Mountain Buggy product(s) here

Our products are engineered to last. We have a warranty against defects in materials and workmanship for one year from the date of purchase.

If the product has a manufacturing fault we will repair it for free. If not practical to repair it, we will, at our discretion, replace the part in question.

If the product fails due to wear and tear, accident, neglect or negligence, or is outside the warranty, we will happily repair it for a reasonable charge.*

*Consumers may have extra rights in some countries or states.

Who do I contact?

Please discuss any warranty or service queries with your store of purchase. You will be required to show proof of purchase and they will inform you of next step. Products that are returned directly to manufacturer by customer will NOT be eligible for warranty.

Who is covered?

Original purchaser buying product from an authorised dealer in the same country as the purchaser. Proof of purchase is required.

What is covered?

Workmanship or materials that are deemed faulty, providing the product has at all times been used in normal conditions in accordance with instructions, and has been properly maintained.

What is not covered?

Second hand product, modified product, poorly maintained product, normal wear, fading and fabric cuts, improper use (by way of example): abnormal use; not following instructions; child left unattended; excessive load; transport damage i.e. airline or freight damage.

Customer costs within warranty

The customer is responsible for any inwards freight charge to return the product to the manufacturer or its representative for warranty and/or service.

Customer costs outside warranty

Where proof of purchase is not provided or the product is outside of the one year warranty period, the manufacturer (or agent) reserves the right to charge a service fee and/or charge for parts replaced/repaired. A return freight charge may apply.

Exclusions

Any consequential loss or damage to any person or property directly or indirectly as a result of using the product.